Term And Conditions

Welcome to The Australian Soap Kitchen’s website! By visiting or shopping within this website, you are agreeing to comply with and be bound by the following terms and conditions. Please read them carefully.

Please also note that the terms ‘The Australian Soap Kitchen’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user of the website.

Website Content and Use

The purpose of The Australian Soap Kitchen’s website is to provide you with information about us, our products and activities. We also provide you with the opportunity to purchase online through our secure shopping basket.

The information presented on this website, is provided for general information purposes only. The content should not be regarded as authoritative or in place of specific advice. Although due care is taken in the preparation of The Australian Soap Kitchen’s website content, we do not warrant that product descriptions or other content on this website is error-free. The website content is also subject to change without notice. It shall be your own responsibility to ensure that any products, services or information available through this website meet your requirements. If we provide links to external websites and information, we do not endorse this content nor do we accept any liability for loss or damage that may occur from using this information.

Intellectual Property

All content included on this website (including but not limited to logos, photos, layout, text and other graphics) is the property of The Australian Soap Kitchen. The reproduction of this website or any related content, in whole or in part, may be a breach of Australian copyright law. The Australian Soap Kitchen grants you permission to use the website content for personal and non-commercial uses. If you wish to share the website content and product information online, we ask that you contact us in the first instance.

Product Availability

We endeavour to keep our website current with regard to product names, descriptions and photos of products available. However, from time to time products listed in stock may be unavailable. If this occurs we will notify you by telephone or email to seek your instructions for a suitable replacement. If you prefer, we will refund any charges incurred for that product immediately.

Product Consistency

As our products are all-natural and handcrafted in small batches, slight variances in appearance, texture and smell may occur. This variance will not affect the quality, usability or the way the product performs. All our soaps are cut by hand and therefore sizes may vary between 100-130g.

Product Use

The Australian Soap Kitchen’s products are to be used according to the instruction supplied. By using our products, you agree to have informed yourself of the ingredients they contain. When using a product for the first time, we recommend you try the product on a small patch of skin for 24 hours.

Terms of Sale

Product Prices

All prices are GST inclusive.

Payment

All transactions are in Australian Dollars. Payment must be received in full for The Australian Soap Kitchen to confirm and deliver your order. Payment can be made online via PayPal.

Delivery

We pack all items securely using recycled packaging materials where possible.

Delivery is undertaken by Australia Post. The Australian Soap Kitchen will not be held responsible for damage occurring during transit. Should you wish to have insurance for the goods during freight, please advise The Australian Soap Kitchen at the time of placing your order (in the Notes box) or email us at hello@theaustraliansoapkitchen.com.au. Your order will be shipped once you have agreed to pay the extra charge.

Orders are sent using regular post. If you would like your order to be signed upon delivery, please advise us at the time of placing your order. This will be an additional charge and your order will be shipped once you have agreed to pay the extra charge.

Cost of delivery within Australia is as follows:

Regular Post- $10 flat rate; free shipping for orders over $100 (this will be sent via regular post).

Orders are dispatched quickly after payment occurs and we aim to have orders sent out within five business days. Over public holidays, dispatch times may change. We endeavour to notify you if we find that there may be a significant delay in dispatching your order.

Please ensure that you provide us with a correct postal address. If your order is unable to be delivered to you as a result of an incorrect address being supplied, we cannot accept responsibility. If you wish the order to be sent out to you again, you will be charged the additional postage costs.

If your order is returned to us because no one was able to sign for it or if it was not collected from the post office, you must pay additional postage to have it re-sent.

We currently only ship within Australia. Should you wish to make an international order, please advise The Australian Soap Kitchen at the time of placing your order (in the Notes box) or email us at hello@theaustraliansoapkitchen.com.au. Your order will be shipped once you have agreed to pay the extra charge.

Refund

At The Australian Soap Kitchen, we want you to be completely satisfied with our products. Therefore, should there be a problem with your order, please do not hesitate to contact us at hello@theaustraliansoapkitchen.com.au or on 0447 627 891 within 7 days of receiving the goods.

International Orders

It is your responsibility to ensure purchases meet customs regulations for your country. The Australian Soap Kitchen will not be responsible for customs duty or refusal of entry.

Feedback

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain “spam.” The Australian Soap Kitchen reserves the right (but not the obligation) to remove or edit such content. If you do post content or submit material, and unless we indicate otherwise, they will remain our property and may be used by us.

Privacy Policy

The Australian Soap Kitchen is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.

The Australian Soap Kitchen will keep all personal information received confidential. We implement a variety of physical and electronic security measures to maintain the safety of personal information. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.
We will not share any of your details with any third parties. We may send out emails from time to time regarding new products and special offers.

Membership Account

If you use this site, you are responsible for providing true and current information about yourself as requested and update accordingly. You are also responsible for maintaining the confidentiality of your account and password and for restricting access to your computer; and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. The Australian Soap Kitchen reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

If you have any questions about the above information, please do not hesitate to contact us at hello@theaustraliansoapkitchen.com.au.