Shipping & Returns

Shipping

We pack all items securely using recycled packaging materials where possible.

Delivery is undertaken by a combination of Australia Post and courier companies. The Australian Soap Kitchen will not be held responsible for damage occurring during transit. Should you wish to have insurance for the goods during freight, please advise The Australian Soap Kitchen at the time of placing your order (in the Notes box) or email us at hello@theaustraliansoapkitchen.com.au. Your order will be shipped once you have agreed to pay the extra charge.

Orders are sent using regular or express post. If you would like your order to be signed upon delivery, please advise us at the time of placing your order. There may be an additional charge and your order will be shipped once you have agreed to pay the extra charge.

Cost of delivery within Australia is as follows:

Regular Post- $8 flat rate; Express Post- $12 flat rate; Free Shipping for orders over $100 (this will be sent via regular post).

Orders are dispatched quickly after payment occurs and we aim to have orders sent out within four business days. Over public holidays, dispatch times may change. We endeavour to notify you if we find that there may be a significant delay in dispatching your order.

Please ensure that you provide us with a correct postal address. If your order is unable to be delivered to you as a result of an incorrect address being supplied, we cannot accept responsibility. If you wish the order to be sent out to you again, you will be charged the additional postage costs.

If your order is returned to us because no one was able to sign for it or if it was not collected from the post office, you must pay additional postage to have it re-sent.

We currently only ship within Australia. Should you wish to make an international order, please advise The Australian Soap Kitchen at the time of placing your order (in the Notes box) or email us at hello@theaustraliansoapkitchen.com.au. Your order will be shipped once you have agreed to pay the extra charge.

Refund

At The Australian Soap Kitchen, we want you to be completely satisfied with our products. Therefore, should there be a problem with your order, please do not hesitate to contact us at hello@theaustraliansoapkitchen.com.au or on 0403473172 within 7 days of receiving the goods.